Contact the Certified Safe Casinos Canada team

Certified Safe Online Casinos is an editorially driven Canadian review platform. Questions about the certification standards we apply when evaluating casinos — what criteria we examine, how we weight different factors, and why a given casino did or did not make our ranked list — can be sent to our editorial team by email at any time.

The kinds of correspondence our editorial team handles include methodology questions, factual disputes, review update requests when a casino's conditions have changed substantially, and nominations for new casinos to be evaluated against our certification criteria. We respond to substantive editorial questions within a reasonable period and explain our reasoning when we disagree with a submitted challenge.

Reader disputes involving individual casino accounts are outside our scope. If a casino has placed your account under review, withheld a payout, or applied promotional terms in a way that conflicts with your understanding, those situations require you to engage the casino's support team directly. Should that process fail to produce a resolution, the casino's licensing authority is the appropriate escalation channel.

Privacy-related requests — including the right to access, amend, or remove any personal data you have provided to this site — should be directed to the same editorial contact. We process all such privacy requests in keeping with applicable Canadian legislation and respond within the timeframe that the law requires.

Email [email protected].

The Certified Safe Casinos Canada Privacy Policy explains what happens to anything you send us, and the Terms cover use of the site.